PUBLIC OFFER
to enter into an Agreement for access to additional functionality (Premium subscription) of the ArzonApteka.uz electronic information platform
Publication and effective date: 03 August 2026
Place of publication: official website https://arzonapteka.uz and ArzonApteka.uz mobile applications
This Public Offer has been prepared in accordance with the laws of the Republic of Uzbekistan.
This document is an official public proposal by FOM GROUP Foreign Enterprise Limited Liability Company (hereinafter, the "Company") to enter into an Agreement with any legally capable individual (hereinafter, the "User") for access to additional functionality (a Premium subscription) of the ArzonApteka.uz electronic information platform on the terms set out in this Offer.
1. General Provisions
1.1. This Offer defines the procedure for purchasing, paying for, providing, using and cancelling the paid Premium functionality of the Resource and for refunding payments for it.
1.2. This Offer is an independent document. In all matters not expressly regulated by this Offer, relations between the Parties are governed by the User Agreement for use of the ArzonApteka.uz Resource (hereinafter, the "Agreement") and the Privacy Policy (hereinafter, the "Policy") published on the Resource.
1.3. The Premium subscription is purchased exclusively at the User's voluntary discretion and is not a mandatory condition for using the Resource's basic functionality.
1.4. This Offer may be published in several languages. In the event of discrepancies between language versions, the Russian version prevails unless the Company expressly states otherwise.
2. Terms and Definitions
2.1. For the purposes of this Offer and the Agreement entered into under it, the following terms have the meanings set out below:
Company means FOM GROUP Foreign Enterprise Limited Liability Company (FOM GROUP FE LLC), which owns and operates the Resource.
Resource means the ArzonApteka.uz electronic information platform, including the official website, mobile applications for iOS and Android operating systems, Telegram bots and other software components.
User means a legally capable individual who uses the Resource and has accepted this Offer.
Premium (Premium subscription) means additional paid digital functionality of the Resource that provides the User with access to extended capabilities of the information platform, the composition of which is determined by the Company and displayed in the Resource interface.
Agreement means a civil-law agreement entered into by accepting this Offer, under which the Company provides the User with access to additional functionality of the Resource on the terms of this Offer.
Paid Period means the period (one month, three months, twelve months or another selected tariff) for which the User is given Premium access and for which an advance payment has been made.
Automatic Renewal (Recurring Payment) means the automatic, regular debiting of funds from the User's bank card or account to pay for the Subscription for the next Paid Period.
Account (Personal Account) means the User's personal section of the Resource through which the Premium subscription is managed.
Payment Partners means third-party authorized organizations: the Apple App Store (Apple Inc.) and Google Play Store (Google LLC) application stores and the Uzum payment system (Uzum Pay / Uzum Bank).
3. Subject Matter of the Agreement and Functionality
3.1. Under this Agreement, the Company undertakes to provide the User with access to additional Premium functionality for the Paid Period, and the User undertakes to pay the Subscription price in accordance with the procedure and terms established by this Offer.
3.1.1. The User understands and agrees that Premium solely provides access to software functionality and the informational capabilities of the Resource. The Company does not guarantee that the User will achieve any economic, medical, consumer or other result, including a reduction in purchase price, product availability from Partners, a successful reservation or completion of a transaction with Partners.
3.2. The specific set of Premium functions actually available when the Subscription is purchased is determined by the Company and displayed in the Resource interface immediately before payment. The Company may change that set provided that such changes do not result in a material reduction in the functionality during an already paid period, except where changes are required by law, information-security requirements or the correction of technical defects.
3.3. Providing Premium access is solely a service that provides access to the digital functionality of the Resource and is not a sale and purchase, supply or retail sale agreement for medicinal products or medical goods; a medical, pharmaceutical, consulting or diagnostic service; or a service for reserving or delivering goods. The Company does not carry out medical or pharmaceutical activities and does not hold a licence for such activities unless expressly stated otherwise.
3.3.1. The artificial-intelligence information assistant (AI chat) provides information solely for introductory and reference purposes. AI-chat responses are generated automatically, may contain errors and are the result of data-processing algorithms; the AI chat is not a healthcare professional, doctor or pharmacist, does not make diagnoses, prescribe treatment or medicinal products, provide medical services or replace an in-person consultation with a qualified doctor. The User bears sole responsibility for applying information received from the AI chat.
3.3.2. The ability to search for medicinal products in pharmacies in CIS countries depends on the availability of databases belonging to third-party pharmacy chains and partners in the relevant countries. The Company does not guarantee complete coverage of all pharmacies outside the Republic of Uzbekistan. The Company provides only informational access to offers from third-party organizations in other countries and does not control their activities.
3.3.3. The User understands and agrees that the AI chat is used solely at the User's initiative. The Company does not assess the User's individual circumstances and does not guarantee the applicability, completeness or accuracy of information generated by the AI chat.
3.3.4. The User acknowledges that artificial-intelligence technologies are developing technologies and may generate incomplete, inaccurate or erroneous answers. The User independently evaluates the information received and decides whether to use it further. The Company is not liable for any action or omission by the User based on information received through the AI chat.
4. Acceptance of the Offer and Entry into the Agreement
4.1. The User's performance of actions aimed at purchasing the Subscription (clicking "Continue", "Subscribe" or "Pay", or making payment through the Apple App Store, Google Play Store or Uzum payment-system interface) constitutes full and unconditional acceptance of this Offer.
4.2. Acceptance of the Offer means that a written electronic Agreement is entered into between the Company and the User and also confirms that the User has fully read and agreed to this Offer, the Agreement and the Policy, and has the civil capacity required to enter into the Agreement.
4.3. The Company may retain information confirming the User's acceptance of this Offer, including the date and time of acceptance, account data, transaction identifiers, technical device information and other information that makes it possible to confirm entry into the Agreement.
4.4. Before making payment, the User confirms that they have reviewed:
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the Premium price;
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the subscription period;
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the automatic-renewal terms;
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the subscription-cancellation terms;
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the refund terms.
5. Rights and Obligations of the Parties
5.1. The Company undertakes to provide the User with the technical ability to use Premium functionality during the Paid Period, take reasonable measures to ensure that Premium functions and review the User's requests and claims in the manner and within the time limits established by the Agreement.
5.2. The Company may change the set of Premium functions subject to clause 3.2 of this Offer and change tariff prices for future periods; temporarily suspend the Resource for technical, preventive or modernization work; and block or terminate the User's Premium access without a refund if the User violates this Offer or the Agreement, including by providing false data, attempting to circumvent technical restrictions, interfering with the Resource, using automated tools or transferring access to third parties (including in accordance with clause 13.2).
5.3. The User undertakes to pay the Premium-subscription price in full and on time; use Premium solely for personal, non-commercial purposes; keep their credentials secure and confidential; not transfer Account access to third parties; not use bots, parsers, scripts or emulators to circumvent technical restrictions of the Resource; and not use the results of the Resource, search data, information about Partner offers or Premium functionality for commercial analysis, resale, creation of competing services or other business purposes without the Company's written consent.
5.4. The User may use Premium during the Paid Period where technically possible, disable Automatic Renewal for the next period at any time and contact the Company's support service regarding the operation of Premium.
6. Service Price and Settlement Procedure
6.1. The Subscription price is determined by the Company's tariffs displayed on the Resource immediately before purchase and is paid by the User on the basis of 100% advance payment. When paying through Uzum, the price is stated in Uzbek soums (UZS). When paying through the App Store or Google Play, the price is determined by the relevant platform and may be displayed in another currency at the conversion rate of that platform or the card-issuing bank.
6.2. Payments are made through the integrated infrastructure of the Payment Partners (Apple App Store, Google Play Store and Uzum). The Company does not collect or store Users' bank-card data.
6.3. The User's payment obligation is deemed fulfilled when the Company receives confirmation of successful payment authorization or other confirmation of a successful transaction from the relevant Payment Partner.
7. Provision of Access and Performance of the Company's Obligations
7.1. Premium access is activated automatically by the Company after payment is confirmed.
7.2. The Company's obligation to provide access is deemed performed when the User is given the technical ability to use Premium functionality in the relevant Account on the Resource.
7.3. If the User chooses not to use Premium functionality, changes devices or deletes the mobile application, the Company's obligation is deemed duly and fully performed.
8. Automatic Renewal and Cancellation Procedure
8.1. The Subscription provides for automatic renewal. By accepting this Offer, the User consents to regular automatic debiting of funds for each subsequent Paid Period until Automatic Renewal is disabled.
8.2. Automatic Renewal is cancelled as follows: for payment through the Apple App Store / Google Play Store, the User cancels it independently in the relevant account settings (Apple ID / Google Play); the Company has no technical ability to cancel the subscription on behalf of the User. For payment through Uzum / the website, cancellation is performed through the "Subscription Settings" section of the Profile or by emailing info@fom.group at least 24 hours before the next payment date.
8.3. Cancelling automatic renewal stops future charges. Premium remains available for the current, already paid period until the end of the Paid Period.
8.4. The User must independently monitor the status of their subscription and automatic-renewal settings. Failure to use Premium after renewal is not grounds for a refund.
9. Refunds
9.1. Funds paid for access to Premium functionality are non-refundable after access is activated because the Company has performed its obligation by providing the User with digital functionality available for use. Exceptions are cases expressly provided by the laws of the Republic of Uzbekistan or this Offer.
9.2. A refund or extension of the Subscription is possible only if Premium access was completely unavailable for more than 48 (forty-eight) consecutive hours for technical reasons on the Company's side; payment was successful but access was not provided for reasons attributable to the Company; or a technical duplicate or erroneous charge is confirmed.
9.3. Refund procedure: for payments through Uzum, a request must be sent to info@fom.group within 14 (fourteen) calendar days of the payment date; the review period is 10 business days and the refund is made within up to 10 banking days to the same card. The Company is not responsible for delays by the User's bank or servicing bank. For payments through the Apple App Store / Google Play Store, the User independently requests a refund through the platform's support service (Apple Support / Google Play Help) under its internal rules.
10. Intellectual Property and Licence
10.1. Exclusive rights to the Resource, software code, design, interfaces, algorithms and Premium functionality belong to the Company or its licensors.
10.2. The User is granted a limited, non-exclusive, non-transferable right (licence) to use Premium for personal, non-commercial purposes during the Paid Period.
10.3. Copying, decompilation, automated data collection (parsing) and transfer of access to third parties are prohibited.
11. Liability of the Parties
11.1. The Parties are liable for non-performance or improper performance of their obligations under the Agreement in accordance with the laws of the Republic of Uzbekistan.
11.2. User liability: the User is responsible for the accuracy of data provided, the security of their credentials, infringement of the Company's intellectual-property rights, independent decisions based on information received through Premium functionality, use of bots or parsers and transfer of the Account to third parties.
11.3. Limitation of the Company's liability: the Company does not guarantee uninterrupted operation of the Resource, absence of errors, compatibility with all devices, continuous availability of Premium, achievement of any result by the User through Premium functionality or conformity of Premium with the User's individual expectations.
11.4. The User understands that Premium functionality provides access to additional capabilities of the Resource but does not guarantee a particular result, financial savings, product availability, a successful reservation or completion of a purchase from Partners.
11.5. The Company's liability to the User under this Offer is limited to the amount actually paid by the User for the most recent Paid Period, except where a different scope of liability is expressly established by mandatory provisions of the laws of the Republic of Uzbekistan.
11.6. The User confirms that use of the Resource, including Premium functions, the AI chat, medicinal-product searches and product information, does not replace consultation with a doctor, pharmacist or other specialist. The Company is not liable for the consequences of the User independently selecting or using medicinal products, changing a treatment regimen or declining to consult specialists.
12. Force Majeure
12.1. The Parties are released from liability for complete or partial non-performance of obligations under the Agreement if it results from force majeure arising after entry into the Agreement due to extraordinary events that the Parties could neither foresee nor prevent by reasonable measures.
12.2. Force majeure includes, without limitation, natural disasters, earthquakes, fires, floods, epidemics, pandemics, hostilities, terrorist acts, mass disorder, power outages, actions of communications operators, widespread DNS failures, large-scale cyberattacks (including DDoS attacks), widespread Internet outages, failure of third-party cloud services, data-centre accidents, sanctions, and acts and decisions of government bodies that prevent performance of the Agreement.
13. Termination of the Agreement
13.1. The Agreement terminates at the end of the Paid Period if the User cancels Automatic Renewal in a timely manner.
13.2. The Company may unilaterally withdraw from the Agreement without court proceedings and terminate Premium access in the cases and manner specified in clause 5.2 of this Offer.
14. Dispute Resolution
14.1. This Offer and the Agreement are governed by the laws of the Republic of Uzbekistan.
14.2. A pre-trial claim procedure is mandatory. Claims must be sent to info@fom.group. The review period is 15 (fifteen) calendar days from receipt.
14.3. Unresolved disputes are submitted to the court at the Company's location in Tashkent unless mandatory provisions of the laws of the Republic of Uzbekistan establish another jurisdiction.
15. Final Provisions
15.1. This Offer, together with the User Agreement and Privacy Policy, constitutes the entire agreement between the Parties concerning the provision of Premium functionality.
15.2. If any provision of this Offer is found invalid or unenforceable, this does not affect the validity of the remaining provisions.
15.3. The Company may transfer its rights and obligations under this Offer to a successor or affiliate without obtaining the User's additional consent.
15.4. The Premium-subscription price includes applicable taxes under the laws of the Republic of Uzbekistan unless expressly stated otherwise when the Subscription is purchased.
15.5. The Company's failure to act when the User violates this Offer does not constitute a waiver of the Company's right subsequently to require compliance and apply protective measures.
15.6. The Company may unilaterally amend this Offer. Amendments take effect upon publication and do not apply to periods already paid for.
15.7. The User confirms that personal data is processed when Premium functionality is provided in accordance with the Privacy Policy, which is an integral part of the contractual relationship between the Company and the User.
16. Company Details
Name: FOM GROUP Foreign Enterprise Limited Liability Company (FOM GROUP FE LLC)
Registered address: 4B Afrosiab Street, Mirabad District, Tashkent, Republic of Uzbekistan
TIN: 306016768
Email: info@fom.group
Official website: https://arzonapteka.uz